Terms & Conditions
All shipments are FOB shipping point, freight paid to city of destination via
route and carrier selected by First Choice Medical Supply (FCMS) for minimum orders of
$400 for med-surg products, $500 for linens, $750 for Durable Medical Equipment
and $750 for combined med-surg and Durable Medical Equipment orders on one
shipment to one destination.
Orders under $400 for med-surg, $500 for linens, $750 for Durable Medical
Equipment and $750 for combined med-surg and Durable Medical Equipment will have
actual freight charges added. Orders for shipment to residential addresses,
special order items, and certain orders for Durable Medical Equipment may be
subject to additional freight charges. First Choice Medical Supply does not
require a minimum order amount.
Prices and product specifications are subject to change. All orders are subject
to acceptance by our Mississippi headquarters. Merchandise will be invoiced at
the price prevailing on date of shipment. Unless otherwise agreed in writing,
terms of payment are Net 30 days from date of invoice.
Receiving Your Order
Carefully check your order against your First Choice Medical Supply packing list,
immediately upon receipt. Damages noted upon receipt of the order should be
documented on the freight carrier receipt and reported to First Choice Medical
Supply. Shortages of product should be reported immediately to First Choice
Medical Supply. We will work with you to replace or give credit for any damaged
merchandise or shortages.
This Policy applies to all customers and transactions, unless superseded by a signed
written agreement including specific returned goods terms and conditions. We reserve
the right to reject any return that does not comply with the terms of this Policy.
Returns of non-FCMS brand items and "vendor directs" are subject to the terms
and conditions of the manufacturer and may incur additional charges such as
restocking or freight, based on the manufacturer's policy. These charges will be
deducted from the credit when issued.
Custom Items, Special Order, Patient Home Direct, or Made to Order items cannot
be returned. Product may be returned for any item that has been shipped in error or
found to be defective. Damaged items will require the appropriate inspection and/or
documentation that would allow First Choice Medical Supply to file the appropriate claim with the carrier.
(All other returns may be subject to a restocking fee as listed below).
Returns that are not for defect, damage or error will be subject to the
following restocking amounts, based on the date of the original invoice:
|Return from Date of Invoice
||Re-Stocking Fee as a % of the Invoice Amount
|0 - 60 days||
||10% + Freight
|61 - 180 days||
||25% + Freight
|6 months or greater||
All returns require a Returned Goods Authorization (RGA). Goods received
without prior authorization will be subject to review and credit may be denied. You
may obtain an RGA by calling First Choice Medical Supply's Customer Service Department at
1-800-809-4556. An RGA Number is valid for 60 days after issuance.
Returns may be rejected due to the physical condition of the items received in
our warehouse or our vendor's warehouse. When returning product that is not
defective, damaged, or a First Choice Medical Supply shipping error, the following terms and conditions
apply: (a) items must be received in unopened cases with original packaging intact,
(b) items with "piggyback labels" will not be accepted (these fall into the made to
order category), (c) the expiration date on all nutrients have a shelf life of not
less than six months from date received in our warehouse, (d) expired items may not
be returned, (e) items with a RX label may not be returned and (f) items not in
salable condition due to improper storage, spoilage, or damaged packaging are not
Should you need assistance in scheduling a pick up, we can provide you with the
appropriate Call Tags or Bill of Lading. Your RGA authorization will be provided with
instructions for contacting the carrier.
All quality issues, damaged products or returns that are as a result of a First Choice Medical Supply
error, may be returned at First Choice Medical Supply's expense.
Any invoice that remains unpaid beyond the due date of the invoice will be
subject to a charge of 1% (or the maximum amount allowed by law, whichever is
less) per month or any portion thereof as long as the invoice remains unpaid.
Interest will accrue from the date of the invoice. Any past due invoice may be
subject to collection proceedings.
This implied agreement is made under and shall be governed by, and construed and
enforced in accordance with, the substantive laws of the State of Mississippi.
The venue for any legal proceeding arising is Rankin County, Mississippi.
Recovery of Legal Fees
In the event legal proceedings are instituted by First Choice Medical Supply as a
result of the purchaser's failure to pay invoices rendered by First Choice
Medical Supply, the purchaser agrees to pay all costs and expenses associated
with the collection of any amounts due and owning to First Choice Medical
Supply, including attorney's fees incurred in collecting any amount due together
with interest on all unpaid invoices at the rate specified herein.
Reimbursement Information and HCPCS Codes
The reimbursement information and HCPCS codes provided by First Choice is
intended to provide general information relevant to coding and reimbursement of
products only. Coverage and payment policies for the same insurer can vary from
one region to another and may change from time to time because of ongoing
changes in government and insurance industry rules and regulations. Therefore,
please confirm HCPCS Codes with your local DME-MAC, private insurer, or Medicaid
agency before processing claims. First Choice does not guarantee coverage or
payment for the products listed herein or the accuracy of the HCPCS codes.
First Choice Medical Supply retains the flexibility to update this policy, and may periodically update this policy.
If you have any questions about this policy, request further information by use of our http://www.fcms.com/contact_us page or call us, using 1-800-809-4556. Our mailing address is: First Choice Medical Supply, 127 Interstate Dr, Richland, MS 39218, ATTN: Legal.